Demonstrates customer service
· Greet, smile and acknowledge customers
· Displays a helpful attitude when serving internal and external customers
· Ensures all customer needs are met
Manages stock effectively
· Scrutinize and analyse reports completely and count stock from back area to front area
· Ensure all stock management transactions are complete and confirm end of day (EOD)
· Ensure efficient and accurate receiving of stock when it falls in your trading window
· Complete temperature checks for end of day
· Ensure the effective management of carry over stock replenishment and known gap reports (KGR)
· Implement and action all price changes
· Continuously check and correct balance on hand (BOH)
· Manage security and risk processes during the EOD window to ensure a safe store environment
· Confirm EOD and complete handover checklist for Early Morning team and ensure it is available to the Early Morning controller

Demonstrates product knowledge

· Knows what new lines and promotions have come into the store, as well as the benefits and features of products sold in the store

Adheres to shop-keeping disciplines
· Ensure that shop-keeping disciplines are continuously in place through managing Food Supply Chain disciplines and using known gap report

· Checks that all hygiene standards are met including deep cleaning refrigeration
Minimises shrinkage

· Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline

· Effectively manage stock and stock losses

· Understand and apply red flag processes for Early Morning

· Ensure proper searches are conducted

· Ensure that the store is not left unattended or without supervision

· Manages staff effectively

Plans and co-ordinates of activities

· Identify and co-ordinate all activities that need to be delivered during end of day shift

· Follow up on all tasks delegated to end of day staff

Demonstrates personal leadership

· Demonstrates self-discipline with regards to attendance, dress code, hygiene and time-keeping, and drives this outcome with the team