BUSINESS SUPPORT ADMINISTRATOR
Listing reference: woolw_000731
Listing status: Under Review
Apply by: 12 January 2024
Position summary
Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
EE position: Yes
Introduction
To provide administrative, process and system support across a range of processes and systems
Job description
- Provide Support and manage LEVEL 2 incident management
- Manage and review escalated incidents from SMC
- Action incidents and requests from end-users
- Monitor maintenance, enhancement and upgrades to support new and existing functionalities
- Ensure appropriate role access granted on to Stores timeously
- User set up and related Admin tasks (e.g Oracle approach)
- Manage Central User Administration
- Maintain role system responsibilities, hierarchies, profiles
- Performs a quarterly audit of end-user access and ensure access is verified and complete
- Works with SMC to ensure incident logs are closed and feedback provided back to stores
- Manage SMC Business support requirements/escalations
- Provide Direct Store support
- Provide support to Business Process Analyst and Business Process & Systems Manager
- Assist with acceptance testing if required
- Assist the test team with admin support (eg documented test case updates)
Minimum requirements
- Knowledge of automated and workflow systems
- Analytical skills
- Good Communication Skills
- Problem solving ability
- Process thinking ability
- Computer Literacy, including general Microsoft Office skills
- Incident tracking system experience
- Customer Centric
- Understand store operations
JOB REQUIREMENTS
- Relevant Qualification or work experience
- Stores experience advantageous
- Ability to connect after work hours (electricity, connectivity)
- Ability to connect remotely
- Digitally savvy
