Finance Business Support Administrator (10-month contract)

Listing reference: woolw_000750
Listing status: Under Review
Apply by: 13 February 2024
Position summary
Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town South
Contract: Temporary
EE position: No
To provide business support; end-user access control, end-user training, perform month-end tasks; and to perform system testing and sign-off system upgrades across the financial systems, as part of finance continuous improvement projects, ensuring that finance’s objectives, in particular, control objectives are achieved. Responsible for the maintenance of Financial Mater Data across Financial systems
Job description


  • Ensure Items on the interface and error files are cleared for all Oracle Modules.
  • Ensure weekly periods are closed for all Oracle Modules on timely basis.
  • Ensure month end period close process is action for all WHL companies.
  • Appropriate access granted on a timely basis for all WHL companies.
  • User maintenance request actioned on a timely basis.
  • Effective incident and request management within agreed SLA.
  • Hierarchies are accurate and aligned (Oracle Financials and Hyperion).
  • Segments accurate and valid with agreed service levels.
  • Representing Finance at the new store forum and the Recon Assist forum.
  • Ensure new store is set up on Oracle and Recon Assist.
  • Supplier Master Data changes complete, accurate and valid for Trade, Non-Trade and imports. For WW, VMP and WFS.
  • Customer master data changes complete, accurate and valid.
  • Inventory master data changes complete accurate and valid.
  • Complete operational schedules and commentary.
  • Hyperion - Reviewing and resolving key system error reports.
  • Ensuring that EFT payments for WW, VMP and WFS runs are successful and escalating any issues identified.
  • Responsibilities and menus well designed and tested and appropriate access granted for all Oracle modules.



  • Creating and Managing Item descriptions.
  • Creating catalogue hierarchies.
  • Linking suppliers and categories
  • Document Routing of workflow.
  • Copying, canceling and changing of all transactions.
  • Setting up new buyers.
  • Assigning and amending Buyer PO categories.
  • Monitoring workflow processes.
  • Viewing and responding to Notifications.
  • Vacation rules /reassigning notifications.
  • Assist user with iExpense system issues.
  • iExpense audit errors of expense reports.
  • Maintain Electronic Forms.


  • Maintain and Contribute to end user training manuals.
  • Performs end user training across all regions.
  • After hour support.


  • Input into the design , development ,testing, training and implementation of new business initiatives e.g. Oracle , Recon Assist , Hyperion


  • Integration with  IT support teams and business users in order to effectively resolve and manage business system and process application problems


Minimum requirements


  • Basic accounting experience
  • Information processing and database concepts
  • Mainframe environment and batch processing experience
  • Relevant practical experience in specialist area of support
  • Experience on applications relative to specialist area
  • Experience on Finance processes and systems
  • Knowledge of Business IT systems (Oracle, Recon Assist, Hyperion)
  • Analytical skills
  • Problem solving ability
  • Understanding of Finance processes
  • Process thinking ability
  • Computer Literacy
  • Unicenter incident tracking system experience



  • Personal Effectiveness
  • Passion for the brand and customers
  • Thinking strategically and commercially
  • Leading Transformation
  • Connecting people
  • Delivering high performance
  • Having a merchant mind-set
  • Making insightful business decisions
  • Driving quality
  • Planning and Organising



  • Knowledge of Business IT systems
  • Analytical skills
  • Problem solving ability
  • Process thinking ability
  • Computer Literacy, including general Microsoft Office skills

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