• Manage and administer the WMS system across all areas of the supply chain (Foods, FBH)
• Assist with setup, maintenance, and troubleshooting warehouse management systems (WMS) and related equipment such as barcode scanners, printers, RF and handheld devices.
• Collaborate with ITS and support teams to effectively test WMS enhancements, integration changes and system upgrades.
• Primary on-site support for key DC applications and technologies, including but not limited to the WMS.
• Resolve user / operational queries.
• Act as link between end users and higher-level support.
• Effective WMS administration, housekeeping and maintenance tasks.
• Adherence to change controls and IT processes.
• Identify problems (recurring incidents) and resolve or escalate appropriately.
• Timeous and accurate reporting (EOD).
• Document, publish and maintain system administration manuals to facilitate learning amongst the team .

• Support effective implementation of projects from an IT perspective
• Action all system-related tasks as agreed upon by the project deliverables.
• Support project ‘go-lives’ and act as the IT onsite resource.
• Take ownership of computer systems and related processes after project implementation.

• Identify opportunities for continuous improvement deliver against ongoing enhancement/business requirement demands.
• Provide input into the one-year operating plan for IT Logistics and the DC.
• Give input to the development of and maintain the site Business Continuation and Disaster Recovery Plans.
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• Contribute to the ongoing improvement of processes and ways of working
• Understand relevant Service Level Agreements with necessary escalations for optimal uptime.
• Institute accurate controls to prevent computer system failures thereby minimizing risks and ensuring stability across systems.
• Maintain IT infrastructure (Hardware and Software) within the DC.
• Build an internal wiki with technical documentation, manuals and IT policies.
• Develop and maintain relationships with key stakeholders
• Building, integrating and maintaining relationships with all stakeholders and service providers in line with SLA to achieve operational excellence.
• Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows to better assist them with technical issues.
• Facilitate the relationship with SMC (Service Management Centre, HO) to ensure all incidents, logs are actioned, escalated and resolved timeously.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure and/or systems.
  

TECHNICAL AND FUNCTIONAL

·         3-year IT Qualification

·         Knowledge & process understanding of logistics and related distribution processes

·         Warehouse Management System (WMS) or Supply Chain / Warehousing experience

·         Experience in the IT service and support fields

·         Understanding of networks and IT infrastructure

·         Previous experience in a Systems Administrator role will be advantageous

·         Demonstrates an ability to work in a critical and complex environment

BEHAVIOURAL

·         Resourcefulness and problem-solving aptitude

·         Quickly resolve any system failures and troubleshoots issues

·         Excellent communication skills

·         Strong analytical skills

·         Excellent written and verbal communication skills with peers, internal customers, management, contractors and vendors

·         Ability to explain technical concepts to non-technical users

·         Understanding of networking concepts such as DNS, DHCP, HTTP, TELNET, FTP, TCP/IP protocols and client-server applications

·         Perform light lifting and manual handling of IT equipment

·         To work flexibly – recognising that many duties require to be undertaken outside normal working hours to minimise disruption

·         Ability to work shifts and do standby 24 x 7

·         Time management skills

·         Demonstrates an ability to work in a critical and complex environment