Store Specialist: Visuals/Visual Merchandiser, /Store Presentation Specialist
Listing reference: woolw_001316
Listing status: Online
Apply by: 15 September 2025
Position summary
Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
EE position: No
Introduction
To deliver exceptional customer service by creating visual displays with high impact and using the store as a marketing vehicle, thereby increasing sales.
Job description
Demonstrate customer service
Greets, smiles and acknowledges customers
Displays a friendly and helpful attitude when interacting with both internal and external customers
Answers the ‘window calls’ promptly and removes any item needed for a customer from a visual in a professional manner
Replaces removed item by correctly selecting, steaming and redressing the item which has been removed
Applies visual merchandising skills
Selects merchandise and displays it in a way that is in line with our brand values and the current direction given from H/O
Dresses windows, visuals and cameos in a way that has impact and encourage sales
Demonstrates a clear understanding of the correct use of colour in order to create an impact in visuals
Manages time effectively
Works efficiently and effectively allowing enough time to spend on each visual in order to apply attention to detail
Plans day to ensure that all tasks are achieved
Demonstrates product knowledge and standards
Understands what the current fashion trends are by reading magazines and is aware of the competitor activity
Styles wigs competently
Understands and applies the policy of ‘no pins’ in kids
Adheres to shop-keeping disciplines
Understands the lifestyle and current policy of the department that is being worked in
Does daily house-keeping and checks visuals and windows throughout the day
Dresses models and handles all equipment and props with care to avoid breakages
Maintains all visual equipment to minimise breakages
Minimises shrinkage
Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline
Minimises spoilage of products
Ensure back areas are tidy
Maintains all merchandise to minimise shrinkage
Demonstrates personal leadership
Demonstrates self-discipline with regards to attendance, dress code, hygiene and time-keeping
Attends/is informed of the game plan/team meeting to know the day’s focus
Minimum requirements
Grade 12 or Equivalent NQF level
Able and flexible to work different shifts
1 years visual, retail experience
