Applies selling skills.

·       Demonstrates an understanding of World of Difference by offering non-Woolworths card customers the Woolworths loyalty card.

·       Offers the customers available services (e.g., utility bill payments and airtime)

·       Meets customers’ needs and expectations by asking, listening to and advising customers as to options/services/products available.

·       Offers alternatives to the customer if the product is not available.

Processes till transactions effectively

·       Processes till transactions efficiently and effectively in line with till policies and procedures e.g., checks scanned price against SKU ticket (product price in FSA stores)

·       Scans and packs efficiently at till point and checks all payments for irregularities.

·       Understands and promote the different methods of payment or transactions (e.g., Gift cards, World of difference cards)

Effective management of stock

·       Implement stock rotation and removes waste while replenishing shelves.

·       Maintain cold chain and hygiene standards while replenishing stock on the sales floor.

·       Ensure stock rotation and segregation is implemented in back areas.

·       Identify and isolate quality concerns / Return to Vendors (RTV’s) while replenishing stock.

·       Identify sell-outs and ensure that the market is pulled forward / faced up throughout the day.

·       Ensures that stockroom stock is represented on the sales floor.

·       Understand the fitting room policy.

Demonstrates product knowledge and standards.

·       Knows what special events are being promoted in the store (e.g., Christmas, Mother’s Day, Valentine’s Day)

·       Demonstrate product knowledge by highlighting features and benefits of the product in their department.

·       Implements gridding and rack alignment in accordance with the in-store guide.

·       Knows what new lines and promotions have come into their department.

·       To have appropriate product knowledge to advise customers according to their lifestyle and segmentation and identify location of products in their department.

Adheres to shop keeping disciplines.

·       Maintain a hygienic, safe and well-organised till point.

·       Ensure that the Gap policy is adhered to while replenishing.

·       Pack shelves according to planograms and shelf edge labels

·       Keeps the department neat, clean and tidy as per the hygiene standards.

Minimise shrinkage.

·       Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline, Report suspicious individuals in your area to security or management.

·       Minimising shrinkage by adhering to all corporate store disciplines.

·       Understand and apply red flag processes where applicable.

·       Ensure buddy system is in place in your area.

·       Awareness of suspicious activity in your area

Demonstrates personal leadership.

·       Demonstrates self-discipline with regards to attendance, dress code policy, hygiene, and timekeeping

·       Attends/is informed of the game plan/team meeting to know the day’s focus.

· Available and flexible to work different shifts.

· Relevant working experience in a similar environment will be advantageous.