Stakeholder Management and Engagement

·       Conducts stakeholder analysis to ensure stakeholders needs and expectations are identified

·       Identifies and analyses stakeholder resistance

·       Regularly updates key sponsors to ensure they provide visible leadership and support for change

Change Impact and Assessment

·       Conducts the impact and gap analysis

·       Designs and manages the change enablement plan

Training Delivery and Support

·       Conducts training need analysis in order to understand and plan for training requirements

·       Design content and manages the training programmes

·       Facilitates relevant learning and development work

Communication and Engagement

·       Designs communication material tailored to audience need

·       Develops communication plan aligned to the project milestones

·       Delivers the communication plan and monitors its effectiveness

Go-live and Post implementation Plan

·       Assist with the preparation of handover plans

·       Supports the business in the transition of BAU

·       Conducts PIR to ensure that the new capabilities are being embedded and established

Project Enablement and Change Integration

·       Defines and measures success metrics and monitor change progress

·       Provides ongoing support structure and identifies continuous improvement plans

·       Reports, plans and manages risks and issues to ensure mitigation and escalation

·       Plans the resource utilisation across the change initiative