STORES SUPPLIER REPRESENTATIVE
Position summary
Introduction
Job description
Main Purpose
Develop and maintain relationships with Suppliers, Stores and Distribution Centre’s to meet Equipment Centre and customer requirements
Key Responsibilities
- Execution of the BU 1 Year Operating plan and scorecard that maximizes external revenue opportunities
- Develop and maintain effective relationships with the BU and stakeholders to improve operating efficiencies and ensure continuous improvement in SLA compliance
- Improve Supplier and Store relationship management
- Training and induction of new suppliers to equipment and supply chain processes (e.g. backhaul and equipment rental agreements)
- Adhere to corporate governance requirements in line with company policy and procedures
- Adhere to systems and procedures to ensure SLA’s with Suppliers and Stores are met and that relationships are proactively managed
- Implement and manage a Supplier and Store visitation program
- Implement & maintain Supplier database management and track and manage utilization & performance
- Implement continuous improvement activities to improve relationships
- Manage the end-to-end customer service process against the standards as set in the OEC (in line with Best Operating practice) in order to:
- Deliver process compliance
- Achieve customer service levels
- Ensure delivery of KPI’s
- Manage customer model stock
- Compile and manage stock turn in line with equipment return note (ERN)
- Ensures effective communication of trends, exceptions and value creation
- Ensure effective and efficient resolution of queries through consultation with Customers, Service providers and other BU’s
- Manage and adhere to UPN policies and procedures and corporate governance principles
- Conduct benchmarking and implement continuous improvement projects
- Demonstrate effective leadership aligned to the Woolworths DNA to ensure delivery of the Supply Chain Strategy
- Support to any projects or rollouts linked to SC2020 where relevant
Key Competencies
Systems, processes & Technical competencies
- Freight logistics & transport management
- Ability to conceptualize and implement synergies in different operations
- Numerate and analytical
- Interpersonal and communicating skills
Finance and or Business
- Ability to analyse and interpret financial and performance indicators at a detailed level.
- Demonstrates a thorough understanding of the business measures and targets relating to own role
Health & Safety
- Knowledge of relevant legislation
Customer & Environment
- Ability to quickly develop a knowledge and understanding of the suppliers’, customer, stores and service provider business and demonstrates a passion for customer delivery
- Demonstrates an understanding of the impact of own role on service delivery to internal and external customers
- Customer Service mindset
People
- Have an understanding of relevant legislation
- Knowledge of Performance Management Systems
- Knowledge of Employee Relations procedures
Self
- Ability to work under pressure whilst maintaining attention to detail
- Able to work flexible hours in line with the business requirements
Minimum requirements
OTHER JOB REQUIREMENTS
What theoretical knowledge (e.g. degree / diploma) does the job require?
- National Diploma in Commerce, Logistics and Transport
- 3-year degree would be advantageous
- Project management
- Quality assurance background in support of the OEC and continuous improvement
What experience (e.g. previous exposure) does the job require?
- Up to 5-year relevant working experience as a business development manager within a Distribution or logistics environment.
- Experience with quality assurance interventions
- Experience in contract management, including relevant legal requirements
OTHER KEY REQUIREMENTS
The deliverables are not limited to the accountabilities specified in the job profile. These key accountabilities highlight the focus areas of the job. Specific and/or additional deliverables can be requested by management. The key responsibilities and accountabilities may change from time to time in response to changes in business strategy, operational requirements and shift rotation.
“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions”
