System’s Maintenance and Support

• Supports the ongoing system maintenance. Ensures system configuration is designed, tested and implemented as per the business requirements.
• Monitors interfaces from peer systems and ensures that it is accurate and complete. Interface and error files are cleared for all Oracle Modules for all entities on a timely basis.
• Responsible for completing daily operational tasks within the Finance business
• Responsible for completing certain month-end/year end period close tasks including the resolving of month end/year end issues to ensure that month end/year end is completed on time.
• Performs Systems / Modules / Profiles and configuration implementation, set-up, monitor, maintenance, enhancement and upgrades to support new and existing functionalities.
• Maintains system responsibilities, hierarchies, profiles and workflows, performs a quarterly audit of end-user access. Ensures access is verified and complete
• Works with ITS- Systems Analyst to load Service Requests with Oracle (Oracle Metalink).
• Establish strong relationship with IT Finance , Group reporting and Central Finance
• Maintain all administration documents for system configuration, test packs and training manuals.

End-user Maintenance and Support              

• Provides second line support to the business, assists with incident resolution
• Complies with Service Level Agreements
• Loads Service Requests with Oracle Metalink.
• Provides support to, and liaise with System Analyst and System Administrator
• Liaises with Internal and External auditors regarding queries

New Business Initiatives

• Provides input into the design, development, testing, training and implementation of new business initiatives.
• Working with the finance process analyst to communicate the business requirement and ongoing interaction to ensure that any development meets the business need

Continuous Improvement

• Continually seek process/system improvement opportunities within Finance and ensure with the finance process analyst /-Finance process owner  the enhancement or project will deliver the improved business solution

Training and Development

• Provide ongoing coaching and training for existing and new employees on systems and processes.
• Continuous end-user training and mentoring on Finance applications. (new and current users)
• Identifies problems and bring them to the attention of the team, with team group discussions on issues
• Self-study on Oracle User Guides and Oracle Library
• Schedules team Computer Based Training (CBT) sessions
• Maintain in-house end user training manuals and procedure manuals

Communication with Stakeholders

• Integration with  IT support teams and business users in order to effectively resolve and manage business system and process application problems