The primary goal is to assess business requirements, make evidence-based recommendations to support business process improvements, In addition this the purpose of the role is: • To analyse and compare the AS IS and TO BE Business Processes to identify gaps and change impacts • To monitor, measure and improve TO BE Processes during the Expansion Phases of the projects • Expected deliverables include: o Activity-level Business Process Maps and RACIs o AS IS and TO BE Comparison Matrix o Gap and Change Impact Assessments

• Analyse the AS IS WILO (Week in the Life of)
• Identify and resolve any WILO gaps
• Map AS IS Processes and WILO to User Stories
• Give input and Participate in High Level Design
• Collaborate with IT BPAs
• Design TO BE Activity-level Business Processes
• Define Activity RACI
• Compare AS IS Processes and TO BE Processes to identify gaps and change impacts
• Support design of TO BE WILO
• Collaborate with Transformation and Training
• Conduct feedback cycle with Users to drive out continuous improvement
• Develop monitoring and measuring tracking tool to support continuous improvement
• Assess current system-based processes in order to identify opportunities for simplification
• Identifying innovative solutions for processes end-to-end for each product area to enhance the customer shopping experience and improve store productivity
• Identify opportunities to enable processes using technology and involve stores in the development of new processes and methods
• Identify trends and issues with respect to process compliance and ensure appropriate actions are designed and implemented to improve compliance