TECHNICAL TRAINER
Position summary
Introduction
Job description
Main Purpose
To effectively facilitate and manage the learning of employees in Technical Training and effectively support the operations by doing all required process/procedure training and assessments in line with operational requirements.
Key Responsibilities
TECHNICAL & FUNCTIONAL TRAINING
- Manage Unicentre Technical Training and ad hoc requests
- Schedule all technical process training required in a responsible operation
- Complete all course administration before any scheduled training
- Facilitate all on-the-job Technical Training as per the technical process training schedule
- Complete all Technical theoretical assessments for all employees where relevant
- Complete all Technical job assessments for all employees where relevant
- Complete random Technical Process Compliance Checks
- Assess all employees as per the Operations Managers request in line with operational requirements
- Report to the Operational Manager and First Line Manager on all assessment results
- Have regular sessions with the Operations Manager and First Line Managers to discuss all process training requirements of the operation
- Administer all Skills Development and Career Path training for the site
- Partner with the Process & Integration Manager to support the implementation of initiatives/ projects related to new or updated operations processes and procedures
- Partner the Process & Integration Manager on the design of learning and assessment guides and the updating of new/ updated technical training learning material
- Submit all training registers and other relevant documentation from the responsible operation to the Supply Chain & Logistics Skills Development Facilitator (SDF)
- Schedule training, taking into consideration operational impacts
- Compile weekly and monthly reports accurately and distribute to the L & D Manager
- Maintain a high level of confidentiality and integrity
- Adhere to company policies, procedures and legislation (e.g., OHASA and SHE programme) in line with corporate governance
- Support the broader team with any L&D initiatives taking place on Site
- Ability to interpret and apply Standard Operating Procedures into Training processes and content
LEADERSHIP & SELF
- Personal effectiveness
- Passion for the brand and customers
- Delivering high performance
- Connecting people
- Planning and organizing
- Having an innovative mind-set
- Influential
- Self-starter
- Enthusiasm for lifelong learning
- Ability to work under pressure whilst maintaining attention to detail
BUSINESS & FINANCE
- Demonstrates a thorough understanding of the business measures and targets relating to own role
- Knowledge and process understanding of logistics and related distribution processes would be advantageous
- Ability to identify operational obstacles, opportunities and refer to relevant management
- Ability to challenge and be challenged rationally with/by management in order to ensure optimal process compliance and productivity
CUSTOMER & ENVIRONMENT
- · Display a customer service mindset, by demonstrating an understanding of the impact of own role on service delivery to internal and external customers
- Build relationships with Operations Managers and General Managers
SYSTEMS, PROCESS & TECHNICAL COMPLIANCE
- Ability to facilitate learning and coach others
- Ability to Train on most digital platforms (MS teams/Zoom)/Technologically Sound
- Strong Digital capabilities within the L&D scope
- Exposure in Facilitating Traditionally and Online
- Learning content design experience
- Strong facilitation and Presentation Skills
- Proactive and keeps abreast with industry changes within the L&D scope
- Continuous improvement minded
- Knowledge of relevant computer packages and ability to capture information and produce reports on these packages
- Ability and understanding of Warehousing and Supply Chain end-to-end processes
- A good understanding and working knowledge of all WHS processes (TRICEPS) would be advantageou
Minimum requirements
OTHER JOB REQUIREMENTS
What theoretical knowledge (e.g. degree / diploma) does the job require?
- Matric certificate or relevant tertiary certificate at NQF Level 4
- An ETD Certificate would be advantageous
What experience (e.g. previous exposure) does the job require?
- 2- 4 years’ experience in Supply Chain & Logistics
- 2 years’ experience in training/ learning and development
- Experience in facilitating a variety of initiatives beyond technical training would be advantageous
What operational requirements (e.g., working hours & environment) does the job require?
- Ability to work flexible hours within the business requirements is importan
- Ability to work in different temperature-controlled regimes e.g., Cold Chain and Frozens
Other key requirements
The deliverables are not limited to the accountabilities specified in the job advert. These key accountabilities highlight the focus areas of the job. Specific and/or additional deliverables can be requested by management. The key responsibilities and accountabilities may change from time to time in response to changes in business strategy, operational requirements, and shift rotation.
“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.”
