KEY OUTCOMES

·    Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable

·       Manage shrinkage and implement key in-store processes

·       Ensure exceptional customer service at all touch points 

·       Drive and maintain legal compliance 

·       Manage equipment and the end-to-end stock movement processes in the store 

·       Drive sales and stock management to maximize business profitability

·       Enforce and maintain store operational policies, procedures and processes

·       Adhere to store processes

·       Lead, develop and retain staff 

KEY COMPETENCIES 

• Planning and Organising
•  Detail Orientation
• Customer Service Orientation
• Resilience
• Analytical Thinking
• Decision Making

·       Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous

·       Retail and or Business Management Diploma would be advantages

·       2-5 years role experience as a Operations Department Manager in Retail

·       Retail experience highly advantages 

·       Team Management would be advantages

·       Leadership and Management experience would be advantageous

·       Ability to work shifts that meet operational requirements