SYSTEM’S MAINTENANCE AND SUPPORT

• Ensure Items on the interface and error files are cleared for all Oracle Modules.
• Ensure weekly periods are closed for all Oracle Modules on timely basis.
• Ensure month end period close process is action for all WHL companies.
• Appropriate access granted on a timely basis for all WHL companies.
• User maintenance request actioned on a timely basis.
• Effective incident and request management within agreed SLA.
• Hierarchies are accurate and aligned (Oracle Financials and Hyperion).
• Segments accurate and valid with agreed service levels.
• Representing Finance at the new store forum and the Recon Assist forum.
• Ensure new store is set up on Oracle and Recon Assist.
• Supplier Master Data changes complete, accurate and valid for Trade, Non-Trade and imports. For WW, VMP and WFS.
• Customer master data changes complete, accurate and valid.
• Inventory master data changes complete accurate and valid.
• Complete operational schedules and commentary.
• Hyperion - Reviewing and resolving key system error reports.
• Ensuring that EFT payments for WW, VMP and WFS runs are successful and escalating any issues identified.
• Responsibilities and menus well designed and tested and appropriate access granted for all Oracle modules.

MASTER DATA MANAGEMENT

• Creating and Managing Item descriptions.
• Creating catalogue hierarchies.
• Linking suppliers and categories
• Document Routing of workflow.
• Copying, canceling and changing of all transactions.
• Setting up new buyers.
• Assigning and amending Buyer PO categories.
• Monitoring workflow processes.
• Viewing and responding to Notifications.
• Vacation rules /reassigning notifications.
• Assist user with iExpense system issues.
• iExpense audit errors of expense reports.
• Maintain Electronic Forms.

TRAINING AND DEVELOPMENT

• Maintain and Contribute to end user training manuals.
• Performs end user training across all regions.
• After hour support.

NEW BUSINESS INITIATIVES

• Input into the design , development ,testing, training and implementation of new business initiatives e.g. Oracle , Recon Assist , Hyperion

COMMUNICATION WITH STAKEHOLDERS

• Integration with  IT support teams and business users in order to effectively resolve and manage business system and process application problems