Ref: ITSSC0035 – SYSTEMS ADMINISTRATOR, SUPPLY CHAIN SYSTEMS, KWA-ZULU NATAL
Listing reference: woolw_000417
Listing status: Under Review
Apply by: 12 October 2022
Position summary
Industry: IT & Internet
Job category: System Administration / Management
Location: Pinetown
Contract: Permanent
Remuneration: Market-related
EE position: Yes
Introduction
Maintain IT infrastructure, systems and vendor service levels, manage hardware and software requirements, administer WMS, minimize and manager IT risks. This is a permanent position based at the Maxmead Distribution Centre in Kwa-Zulu Natal.
Job description
• Manage and administer the WMS system across all areas of the supply chain (Foods, FBH)
o Resolve user / operational queries
o Effective User management
o Housekeeping and maintenance tasks
o Adherence to change controls and IT processes
o Compiling of logs and testing of fixes prior to implementation
o Identify problems (recurring incidents) and resolve or escalate appropriately
o Timeous and accurate reporting (EOD)
o Perform system regression testing and feedback results
o Document, publish and maintain system administration manuals to facilitate learning amongst the team
• Support effective implementation of projects from an IT perspective
o Action all system-related tasks as agreed upon by the project deliverables
o Support project ‘go-lives’ and act as the IT onsite resource
o Take ownership of computer systems and related processes after project implementation.
• Identify opportunities for continuous improvement deliver against ongoing enhancement/business requirement demands.
o Provide input into the one-year operating plan for IT Logistics and the DC (Distribution Centre)
o Give input to the development of and maintain the site Business Continuation and Disaster Recovery Plans.
• Contribute to the ongoing improvement of processes and ways of working
o Understand relevant Service Level Agreements with necessary escalations for optimal uptime.
o Institute accurate controls to prevent computer system failures thereby minimizing risks and ensuring stability across systems
o Maintain IT infrastructure (Hardware and Software) within the DC as per Woolworths' defined OEC
o Effective incident management and root cause analysis
• Develop and maintain relationships with key stakeholders
o Implement and maintain effective communication with all internal and external customers
o Maintain and report on the operational compliance scorecard on a weekly and monthly basis to IT and DC management
o Facilitate the relationship with SMC (Service Management Centre, HO) to ensure all incidents, logs are actioned, escalated and resolved timeously
o Maintain relationships with the HO IT departments, ensuring effective communication, negotiation and control of all IT related activities impacting the DC's
Minimum requirements
• 3-year IT Qualification
• Warehouse Management System (WMS) or Supply Chain / Warehousing experience.
• Experience in the IT service and support fields
• Understanding of networks and IT infrastructure
• Previous experience in a Systems Administrator role will be advantageous
• Demonstrates an ability to work in a critical and complex environment
• Has or is quickly able to develop a thorough working knowledge of systems and processes within the distribution centres and warehouses
Additional Criteria
• Demonstrates the ability to do planning e.g. (mini Projects, implementations, etc.)
• Demonstrates the ability to identify and resolve problems timeously
• Demonstrates the ability to evaluate the effectiveness of solutions and to recommend and implement improvements
• Demonstrates the ability to make effective decisions under time pressure
• Ability to work shifts and do standby 24 x 7
• Work during Peak periods (example: Easter and December)
• Ability to use technological equipment, programmes and applications to enhance productivity
• Develops familiarity with IT terms and acronyms
• Effectively uses existing procedures, processes, and tools to identify and solve routine problems
• Sets priorities with an appropriate sense of what is most important for effective delivery
• Manages time effectively to accomplish what needs to get done
• Prepares basic presentations that are logically structured.
• Records and presents basic written information clearly.
• Speaks clearly and understandably when interacting with others.
• Works well with people from diverse backgrounds
• Remains focused on task despite changes
• Responds to change with appropriate sense of commitment and enthusiasm
