REF: ITSFBH0005 - CHANGE MANAGER, ITS, CAPE TOWN, 6 MONTH CONTRACT
Listing reference: woolw_000383
Listing status: Under Review
Apply by: 21 September 2022
Position summary
Industry: IT & Internet
Job category: Others: IT and Telecommunication
Location: Cape Town
Contract: Fixed Term Contract
Remuneration: Market-related
EE position: No
Introduction
• Work with the senior change manager to deliver to IT specific change requirements for multiple projects
• Input into change management plans and interventions to shift IT teams to new ways of working
• Work with the IT Project Manager to ensure that the IT Project team is onboarded and trained, and business resources are upskilled appropriately
• Work with the Change Lead to create engagement plans and material across the entire project, specific focus on creation and execution of communication plans
This is a 6 month contract position based at the Head Office in Cape Town City Centre.
Job description
• Stakeholder Management
o Understand IT stakeholders and create stakeholder impact matrices
o Bring all IT stakeholders on board to new ways of working with new technology (not only teams directly impacted)
o Challenge WW IT teams to shift mindset to one of learning / thinking about the future (Future-fit mindset). This includes the IT leadership team
o Create an understanding of the effectiveness of an agile way of working
• Facilitate Team and Line Management Discussions
• Manage Team Transformation
o Analysis of people impact of changes to processes and ways of working in line with a data-driven organisation
o Create and change plans to manage the people impacts
o Set up and manage a training and upskilling plan for IT resources
o Ensure operational/business readiness with IT Business Champion and Sponsor
o Manage resistance and barriers to change
• Manage Engagement
o Work with project transformation team to deliver integrated engagement and communication across the business
o Provide an IT engagement plan as input into broader project engagement plan
o Work with IT team to shape key messages and comms appropriate for stakeholders
o Create IT communication that is relevant to specific stakeholders (Integrated with broader engagement)
o Set up and manage IT ‘show and tell’ forum
o Set up and manage go-live communication and channels with IT PM
• Onboard New Project Resources
o Facilitate the onboarding of new resources with project context and ensure Line Managers provide IT context.
o Work with the PM to set expectations and boundaries of project for new resources, plus where to go for help
• General
o Identify risks and opportunities and create mitigation strategies
o All change documentation relevant to the IT change are set up and maintained
o Integrate with Demand Project Transformation workstream
o Status/Change reporting
Minimum requirements
• At least 5 years relevant Change Management experience
• Relevant 3 year tertiary or NQF aligned qualification
• Previous experience of working within IT transformation projects
• Understanding of agile methodologies
• Relevant retail industry experience an advantage
• Strong facilitation and communication skills at multiple stakeholder levels
• Stakeholder and Impact Analysis
• Change Planning
• Proactive Risk and Issue Management
• Attention to detail and working to deadlines essential
