SENIOR OPERATIONS SPECIALIST: FOODSERVICES
Listing reference: woolw_000374
Listing status: Under Review
Apply by: 2 September 2022
Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
To develop, operationalize & successfully integrate a sustainable Foodservice strategy and manage all initiatives to optimize selling opportunities for sustainable profit growth. Provide the link between Foods, Stores & Outsourced partners to ensure the successful execution of Foodservices strategy.
Job description
- Integrate and operationalise the Foodservices operating plan effectively
- Influence and create a service culture across Foodservices' concepts
- Provide guidance and support on store structures and operational processes
- Ensure that outsource partners understand their role in supporting the WW brand
- Achieve the stretch budgets and targets for the Foodservices' concepts
- Deliver the Foodservices' Operating Plan
- Build and maintain effective working relationships with other BUs at the relevant level
- Ensure brand integrity across all Food Service formats:
- Identify knowledge or skill gaps in stores.
- Follow up on Brand integrity audits
- Manage the up-skilling process through additional training
- Monitors outsource partner operations in the field and provide input and feedback to enhance performance.
- Manage events / activities in line with agreed operating budgets
- IT (Micros and Matra)
- Update of new price changes and new items added, general maintenance required to the system
- New Store Roll Out/Modernisation
- Work with RED, Out Source Partner, Visual Teams in handing over a food service format that is ready to trade
- Marketing
- Integrate and enable the category strategy with Marketing
- Corporate Stores
- Audit, implement new changes for improved ways of working
- Compile and complete relevant checklist data surrounding Operational Compliance and follow up on any outstanding areas of rectification
- Upgrade and amend any changes in policy, new processes, policies, procedures and communicate to relevant parties in Head Office, selling teams, out-source business partner and stores
- Ensure all maintenance and operational areas are repaired by relevant parties to ensure brand integrity is not compromised
Minimum requirements
- B Comm or related business degree ie. Hospitality degree/diploma
- 5 – 8 years Woolworths' retail experience
- Ability to engage key stakeholders
- Business Intelligence, process flows, cost effective
- Engage and influence key stakeholders across the business
- Understanding of Supply Chain and Cataloguing
- Understanding of Procurement and Category Management
- Knowledge of Technical processes and principles
- Knowledge of Product Development processes
- Knowledge of Consumer Psychology
- Negotiating skills
- Legislative Compliance
- PC literate
- Demonstrates passion and commitment for excellence, the customer, the Woolies brand and organisation, each other, South Africa and transformation and sustainability
- Demonstrates a commitment to high performance – is delivery focused and goal driven, flexible and thrives on and responds to performance feedback
- Plays a leading role in driving sustainable transformational initiatives at an operational level
- Is recognised by their leadership team, peers and reports as competent and can hold their own with leaders in their operation.
- Builds strong networks and strategic relationships with internal and external stakeholders and
- Engages and connects people to enable delivery of BU operating plan.
